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Privacy Policy

The Hagen Group of Companies is committed to taking your
privacy very seriously and will only use your personal information to
administer your account and to provide the products and services you have
requested from us.

What information do we collect?

We may collect the following information from you:

Your name and contact information, including email address
and, where applicable, company details.

Any necessary billing information and if applicable,
transaction and credit/debit card information.Information regarding your
personal or professional interests, demographics, experiences with our products
and contact preferences to provide you with further details about our products
and services.

What do we use your information for?

Internal Record Keeping

To personalize your experience (your information helps us to
better respond to your individual needs)

To improve our Website (we continually strive to improve our
Website offerings based on the information and feedback we receive from you)

To improve customer service (your information helps us to
more effectively respond to your customer service requests and support needs)

To process transactions. Your information, whether public or
private, will not be sold, exchanged, transferred, or given to any other
company for any reason whatsoever, without your consent, other than for the
express purpose of delivering the purchased product or service requested.

To offer you the opportunity to enter a contest, promotion,
survey or other site feature.

To contact you for market research purposes.

We may wish to contact you by any of the following methods:
Post, e-mail, Telephone, SMS.
you wish to unsubscribe or to opt out of a particular channel, please follow
the steps contained in the particular message or contact Customer Service.

How do we protect your information?

We implement a variety of security measures to maintain the
safety of your personal information when you place an order or enter, submit,
or access your personal information.We offer the use of a secure server. All
supplied sensitive/credit information is transmitted via Secure Socket Layer
(SSL) technology and then encrypted into our Payment gateway providers database
only to be accessible by those authorized with special access rights to such
systems, and are required to keep the information confidential.After a
transaction, your private information (credit cards, social security numbers,
financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service
provider transfers to your computers’ hard drive through your Web browser (if
you allow) that enables the sites or service providers systems to recognize
your browser and capture and remember certain information.We use cookies to
help us remember and process the items in your shopping cart, understand and
save your preferences for future visits and compile aggregate data about site
traffic and site interaction so that we can offer better site experiences and
tools in the future. We may contract with third-party service providers to
assist us in better understanding our site visitors. These service providers
are not permitted to use the information collected on our behalf except to help
us conduct and improve our business.If you prefer, you can choose to have your
computer warn you each time a cookie is being sent, or you can choose to turn
off all cookies via your browser settings. Like most Websites, if you turn your
cookies off, some of our services may not function properly. However, you can
still place orders by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside
parties your personally identifiable information. However, we would like to
pass your details onto other companies so that they may contact you with
details of specific products, services, offers and competitions, so long as
those parties agree to keep this information confidential.We may also release
your information when we believe release is appropriate to comply with the law
relevant to the country in which you reside, enforce our site policies, or
protect ours or others’ rights, property, or safety.We will share your personal
information with other third parties in other limited circumstances. In these
instances, we will, where required by applicable law, obtain your consent to
share your personal information in this way

Third party links

Occasionally, at our discretion, we may include or offer
third party products or services on our Website. These third-party sites have
separate and independent privacy policies. We, therefore, have no
responsibility or liability for the content and activities of these linked
sites. Nonetheless, we seek to protect the integrity of our site and welcome any
feedback about these sites.

Withdrawal of consent, erasure, and information access

At any time, you may request any of the following enquiries
or actions related to your privacy:

To withdraw your consent for activities for which you have
previously consented

To request a copy of the information that we hold on you

To request the deletion of information that we hold on you

If you would like to do so, please contact us using the
details outlined below or filling in this form:


Rolf C. Hagen (UK) Ltd

California Drive

Whitwood Industrial Estate

Castleford, WF10 5QH.

Telephone Number: 01977521032

Fax: 01977513465

Changes to this privacy policy

This privacy policy is reviewed and updated periodically and
was last updated on March 2020.Please contact us if you have any questions
about this privacy policy or the information that we hold about you. This can
be done by filling in this form or by writing to us at the address outlined